FAQs: Online and Mobile Banking

Yes, you can update (change) your address through online banking or inside of the app. To update in online banking, click on My Settings in the top right corner. To update in the app, tap More, then Settings, then My Settings, and edit your contact information securely.

Yes! Because we’re cool like that. Once you log in to the app, in the bottom menu, tap on More, then Settings, then Quick Balance. Toggle that option on to enable. This allows you to view your balance either from your smartphone’s widget screen (iPhone) or by swiping down from the login screen (Android).

Once you log in to the app, in the bottom menu, tap on More, then Settings, then Face ID or Touch ID. Toggle that option on. Touch ID allows you to use your fingerprint to log in securely so you don’t have to remember your password.

Please be aware, if you have multiple memberships with multiple logins, you can only use Face ID or Touch ID with one membership. (For example, if your account is your primary, and your child’s account is also under your name, you can use use Touch ID or Face ID for your account, but would need to enter password information to log in to your child’s account.)

Once you log in to the app, tap on your savings account, then on Details. Your Member Number will be listed as your “ACH number”.

Once you log in to the app, in the bottom menu, tap on More, then Settings, then Push Notifications. You can then enable, disable, or edit alerts to your preferences.

To fix this, after logging in tap on More in the bottom menu, then tap on Settings. Look for “Remember this device” and toggle that option on. You’ll be good to go! This option is only available inside of the Mobile Banking app.

If you’ve forgotten your password, click on Forgot Password, enter your phone number that’s associated with your account and your username and we will send you a temporary password. You can then use the temporary password to login to your account and then update your new password. Be sure to write down your temporary password because you will need to enter it twice during this process.

If you have forgotten your username, click here and click “Forgot Username”, and enter the email address associated with your account. We will send you a secure email with your username.

If you’ve already registered for online banking using another device or computer, simply login with your online banking credentials. You will need to verify your identity for the new device by following the multi-factor verification steps.

To register for the first time using the app, you’ll need your member number and the last four digits of the primary member’s social security number. Be sure to use the “Sign Up” option at the bottom of the app! If you need assistance, please contact us.

Deposit your checks by following the quick and easy steps in our app. The first time you do this, you’ll need to register. To do this, simply click on Deposit in the bottom menu. Review and accept the Terms and Conditions. You will then be able to make your first deposit while we review your registration. Most checks are subject to a 3-day business hold. You can see pending and previous deposits in the same section under the “History” tab. Review your registration confirmation email for more details.

It’s super easy! In our Mobile App, tap on More in the bottom menu, then tap eStatements and follow the prompts.

Most checks are subject to a 3 business day hold. You can see pending and previous deposits in the same section under the “History” tab in the mobile app. Some checks are subject to a 7 business day hold. Please refer to your Mobile Check Deposit registration confirmation email for your hold times and more details.

Unfortunately, at this time that feature is not available. However, we are currently looking for a solution so we can make this feature available in the future.

This feature is available to members with an active checking account.

Once you log in, click on any account. Then click Account Details to expand the menu. Your Member Number will be listed as your “ACH number”.

Yes! You can pay Telco loans either by transferring from an internal Telco account or setting up an external account payment through the Loan Payment feature under the Move Money section.

Yes! You can set up additional access for trusted account holders through Additional Services in the online banking navigation menu. This gives them access to things like balances, transfers, Bill Pay and loan activity.

To register, you’ll need your member number and the last four digits of the primary member’s social.

Yes, you can update (change) your address through online banking or inside of the app. To update in online banking, click on My Settings in the top right corner. To update in the app, tap More, then Settings, then My Settings, and edit your contact information securely.

Most checks are subject to a 3 business day hold. You can see pending and previous deposits in the same section under the “History” tab in the mobile app. Some checks are subject to a 7 business day hold. Please refer to your Mobile Check Deposit registration confirmation email for your hold times and more details.

If you’ve forgotten your password, click on Forgot Password, enter your phone number that’s associated with your account and your username and we will send you a temporary password. You can then use the temporary password to login to your account and then update your new password. Be sure to write down your temporary password because you will need to enter it twice during this process.

If you have forgotten your username, click here, click on “Forgot Username”, and enter the email address associated with your account. We will send you a secure email with your username.

To enroll, you’ll need your member number and the last four digits of the primary member’s social security number. Follow the prompts to complete enrollment.