Front Desk Member Service Representative Floater

Goodwood Office

We are currently searching for a Front Desk Member Service Representative Floater to join our team at the Goodwood Branch. If this sounds like you, we’d love to chat!

Job Description

  • Answers questions about products and services and works to resolve problems that are within their authority to resolve.
  • Greets members in a welcoming manner and assists them with account and/or credit union information via phone, email, in person, live chat, etc.
  • Supports branch by being a backup when needed. (Example: MSR, assisting with ATM balancing, card balancing, verifying shipment, etc.).
  • Keeps track of walk-in members. Ensures that members are helped in a timely manner.
  • Identifies opportunities and cross sells/offers products and services to our members.
  • Performs file maintenance and account changes as needed.
  • Demonstrates the Credit Union’s Core Values (Service, Solutions, Adaptability, Respect and Accountability).


  • Six months to one year of similar or related experience.
  • Full-time hours of 8:00 am – 4:30 pm, Monday through Friday.