FAQs: Online Banking

Unfortunately, at this time that feature is not available. However, we are currently looking for a solution so we can make this feature available in the future.
This feature is available to members with an active checking account.
Once you log in, click on any account. Then click Account Details to expand the menu. Your Member Number will be listed as your “ACH number”.
Yes! You can pay Telco loans either by transferring from an internal Telco account or setting up an external account payment through the Loan Payment feature under the Move Money section.
Yes! You can set up additional access for trusted account holders through Additional Services in the online banking navigation menu. This gives them access to things like balances, transfers, Bill Pay and loan activity.
To register, you’ll need your member number and the last four digits of the primary member’s social.
Yes, you can update (change) your address through online banking or inside of the app. To update in online banking, click on My Settings in the top right corner. To update in the app, tap More, then Settings, then My Settings, and edit your contact information securely.
Most checks are subject to a 3 business day hold. You can see pending and previous deposits in the same section under the “History” tab in the mobile app. Some checks are subject to a 7 business day hold. Please refer to your Mobile Check Deposit registration confirmation email for your hold times and more details.
If you’ve forgotten your password, click on Forgot Password, enter your phone number that’s associated with your account and your username and we will send you a temporary password. You can then use the temporary password to login to your account and then update your new password. Be sure to write down your temporary password because you will need to enter it twice during this process. If you have forgotten your username, click here, click on "Forgot Username", and enter the email address associated with your account. We will send you a secure email with your username.
To enroll, you’ll need your member number and the last four digits of the primary member’s social security number. Follow the prompts to complete enrollment.

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