FAQs: General Visa Credit Card Questions

If your card is declining, please contact the credit union during normal business hours (Monday through Friday, 8am to 4:30pm) at 225.924.8900. If it's after hours, please call 800.547.2853.

If you need to report your card lost or stolen, please contact the credit union during normal business hours (Monday through Friday, 8am to 4:30pm) at 225.924.8900. If it's after hours, please call 888.297.3416 for assistance.

Yes, you can save money on your auto rental coverage by saying no at the counter. Rent with your covered Baton Rouge Telco Visa Gold or Cash Back card and get built in Auto Rental Coverage. To learn more about this benefit or to file a claim, go to www.eclaimsline.com, call 800-348-8472 or call collect 804-673-1164 (outside the US). Certain terms, conditions and exclusions apply. In order for coverage to apply, you must use your covered Baton Rouge Telco Visa Gold or Cash Back card to secure transactions. Please refer to your Guide to Benefits for further details. Plus, we offer Roadside Dispatch. It’s a pay-per-use roadside assistance program that provides you with security and convenience wherever your travels take you. Dependable roadside assistance, 24/7. No membership or pre-enrollment is required. Click here for more info.

Yes. Once you have the supporting documentation, like a new Social Security Card and/or updated government ID, you can come in to see us at any branch location to make the change.

Sure. To add someone to your account, we’ll need their personal information like name, address, and Social Security number. Contact us online, in person, or by phone (text or call) at 225.924.8900, and we’ll be happy to help.

There are no fees with balance transfers for all of our cards.

Yes! Contactless payment systems are available with Baton Rouge Telco’s Visa Gold Credit Cards. Call 225.924.8900 at option 2 to verify your connectivity.

Manage your card on the go with free 24/7 account access and mobile and online banking. You can also link all your Telco accounts together for easy, all-in-one management. Make payments, transfers, and more in one place.