Contact Us

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Access Your Account

Looking for your account information without visiting a branch? Find out how to stay in touch, make payments on the go, get alerts and more.


Membership eligibility and how to join

Adding/Removing an owner on an account

Updating your account information

NCUA insurance and maximizing your coverage

Fraud prevention services

Paying a loan online

Video Tutorial Library

Lost or Stolen Card

Monday – Friday, 8am – 4:30pm: (225) 924-8900 option 3

After hours: (800) 682-6075

All Telco locations can instantly issue a new credit or debit card.

Transaction Assistance Line

If your Visa® credit or debit card gets declined after-hours (evenings, weekends, or holidays), contact (888) 526-0404 or (for collect calls outside the U.S.) (206) 352-4954 for assistance.

Need a New PIN?

(225) 924-8900 option 2 – $5 fee is applied with new PIN issues

Fee Schedule

Although we offer fee-free checking and share accounts, there are some incidental fees associated with your membership, if applicable. 

Accessibility Statement

At Baton Rouge Telco, we wish to provide a positive experience to all of our members, and to promote accessibility, diversity and inclusion. We are committed to providing a continuously improving website that is accessible to the widest possible audience. We strongly believe in making our website accessible for all users, and feel we have achieved this through AA standards set by WCAG 2.0. We also offer a high-contrast toggle option for each page on our site that can be found in our header and footer.

If you are using a screen reader or other auxiliary aid and are having problems using this website, please feel free to submit a message to us using our contact form. If you are unable to submit a contact form or would like to reach out to us by phone, please call us at 800-634-3044.

Routing Number: 265473320