Contact Us

Chat with us. We're lonely.

Need to talk about your account with a Member Service Representative?

We're online weekdays, 8:00 am - 4:30 pm.

Just need to drop us a line or have a general question?

Send us a message through our email form. For your security, please refrain from sending sensitive account information.  

For account specific questions, please log in to Online Banking to send us a secure message. 


Get help with your debit card 24/7.

Lost or Stolen Card?

Monday – Friday, 8am – 4:30pm: (225) 924-8900 option 3

After hours: (800) 682-6075

All Telco locations can instantly issue a new credit or debit card.

Got declined after hours?

If your Visa® credit or debit card gets declined after-hours (evenings, weekends, or holidays), contact the Transaction Assistance Line at (888) 526-0404 or (for collect calls outside the U.S.) (206) 352-4954 for assistance.