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Need to talk about your account with a Member Service Representative?
We're online weekdays, 8:00 am - 4:30 pm.
Just need to drop us a line or have a general question?
Send us a message through our email form. For your security, please refrain from sending sensitive account information.
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Get help with your debit card 24/7.
Lost or Stolen Card?
Monday – Friday, 8am – 4:30pm: (225) 924-8900 option 3
After hours: (800) 682-6075
All Telco locations can instantly issue a new credit or debit card.
Got declined after hours?
If your Visa® credit or debit card gets declined after-hours (evenings, weekends, or holidays), contact the Transaction Assistance Line at (888) 526-0404 or (for collect calls outside the U.S.) (206) 352-4954 for assistance.